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Concierge: Integrated Sales and Service Framework
In the past, service providers invested in ad hoc, ‘best of breed’ solutions that have created islands of information. The resultant chaos can be solved either by a complete re-haul of existing systems or by an intelligent leverage that not only protects the current investments but also optimises them. Concierge™*, Lifetree’s innovative, integrated Sales and Service framework, works to extract precisely this sort of optimisation from your existing infrastructure. Read more |
Most importantly, Concierge™* facilitates customer acquisition and customer management functions to dramatically alter the nature and quality of customer interaction. Concierge™* caters to various categories of users: Call Centre Representatives, Channel Partners, users of self-care over the web/mobile and change to sales personnel at a POS. It maps to the concepts of the eTOM®** model and works seamlessly with existing BSS / OSS systems, thus leveraging existing investments. |
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