Products

	Billing & OSS
	@Billity™ - complete billing solution
	J@nus™ - Convergent Rating Platform
	Concierge
	Connect@Billity™ - interconnect solution
	Service Delivery Platform
	MDX+™ - VAS delivery platform
	Delivery Methodology
	Overview

Home > Products > Delivery Methodology

Delivery Methodology

Lifetree takes pride in the way we engage with the client to deliver the best possible value. We focus on timely, efficient processes to service our clients. Professional implementation, customisation and end-to-end integration are the hallmarks of a Lifetree solution delivery.

Implementation methodology
The key highlight of our implementation is that it embeds an off-shore delivery model based in India that offers cost optimisation. We have a ISO 9001:2000 certified process for consistent delivery. A typical implementation cycle has the following stages : SRS/GAP Study, offsite configuration/customisation, delivery, training, UAT/Post cut-over support, Warranty/AMC

Licensing framework
Lifetree offers a modular licensing framework for all its products. Standard interfaces to popular third party systems (SAP, IFS, Sage) and standard, out-of-box APIs are also available.

After sale support
Lifetree has evolved after sales support processes in place to assist customers:

Warranty Support (Telephone, Email, Remote Login, Onsite options available)
AMC with enhanced support options
Standard Service Levels agreement provided with AMC
Upgrade Policy for Major, Point & Maintenance releases

Client Speak

“Deployment of @Billity is yet another step of ensuring a world class Customer Care for our customers. MTC followed very strong evaluation criteria in selecting a vendor. We are very pleased, that Lifetree has not only come through but exceeded our expectations. It was a true partnership and a very professional implementation. We have no hesitation in recommending Lifetree as a partner of choice.”
Mr.Bengt Strenge, Managing Director, MTC, Namibia

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