Communication Service Providers
Service Providers have, in the past, invested in ad hoc, ‘best of breed’ solutions that have created islands of information. The resultant chaos can be solved either by a complete rehaul of existing systems or an intelligent leverage that not only protects the current investments but also optimises them. Concierge™* helps you by doing the latter.
An integrated, device independent framework, Concierge™ spans POS, Call Centers, the web and mobile Self-care. It maps to the Integrated Customer Care Interface of the eTOM® model. This framework works seamlessly with existing BSS / OSS systems.
The platform is based on Service Oriented Architecture (SOA) and enables unification of mission critical existing applications leading to better usability. It also supports consolidation of business processes and information from a host of legacy applications.
Concierge™ maps to the eTOM® model
Concierge™ has the following main components
- Customer care portal
CCP integrates your disparate 'stand alone' backend systems by providing a SOA based "wrapper around your existing systems that gives the much-needed consolidated single view of customer data to users.
- Self Care portal
Self Care Portal has two components, ZipCare™,a comprehensive self-care system and ZipBill™,an electronic bill presentment and payment (EBPP) solution.
- Mobile Portal
The mobile portal enables you to extend web- based self care services to handsets thus taking information accessibility to the next level.
