Communication Service Providers
As the number of services, models, modes of payment and the combination thereof increases, telecom companies need greater flexibility in their billing processes and systems in order to generate accurate and timely bills. In addition, customers demand extensive information pertaining to their bill thus raising the complexity of what was hitherto perceived to be a straightforward business process.
Also, one of the ways in which CSPs can stand out in the crowded telecom marketplace is by offering 24/7, efficient, convenient and prompt customer care service.
CSPs across the globe are launching new services and products to tackle increasing competition and customer churn. Due to the multiple disparate systems being used and the multiple engagements that a telco has with a customer, it has become increasingly difficult to service customers efficiently.
Lifetree’s Concierge, an Integrated Sales and Service framework, enables CSPs to tackle these challenges. Electronic Bill Presentment and Payment , part of Concierge, has the features and unique functionalities required by any major CSP to deal with the intricacies of billing in today's context.
Self Care empowers your customers to manage their accounts online, thus ensuring satisfaction through prompt resolution of queries and requests. Your customers would have the freedom to activate / de-activate services and select tariff plans by themselves. They could also directly insert and track trouble tickets.
Customer Care Portal is a standardized web infrastructure that provides a common platform for service delivery, enables existing systems to work together better and improves application security.