Customer Care Portal: Customised 'Single Front-End' to 'Multiple Backend Systems'

In today's fast paced world, service providers need to deal with multiple challenges - demanding customers, increasing competition, complex business operations - swiftly. Read more

Lifetree's Customer Care Portal (CCP) has been conceived to help service providers integrate their IT environment cost effectively, by protecting existing IT investments. CCP integrates your disparate 'stand alone' systems by providing a web based SOA based "wrapper" around your existing systems that gives the much needed consolidated single view to users. This Customer Care Portal can be used at your customer care centers leading to quicker and more reliable customer service.

In addition, your customers can also have access through PoS locations and the internet. The solution is easy to configure and flexible enough to be customised according to your needs.

• Information in a single view

CCP integrates stand-alone applications and thus provides information in one consolidated user interface.

• User-friendly

There is one single standardised user interface; all required information is consolidated into a single view. This results in easier navigation and information retrieval by the customer service representative.

• Higher customer satisfaction

Easy retrieval of information results in quick response to queries and speedy customer service, which in turn lead to delighted customers.

• Efficient operations

Lower talk time at customer care leads to optimal usage of resources and better efficiency.

• Lower costs

Due to optimised staffing levels, short training duration and quick learning curve you will see lower costs of operation. Current investments are protected.

• Accuracy and minimization of errors

The automation of various sub processes within the service delivery channels ensures that errors are minimal.

• Technology

The Solution is built on a industry-strength platform. As the name implies, CCP is a 'Portal' (Front End / GUI) that inherits the business logic of the underlying systems through an 'Enterprise Service BUS' (Web Logic Integration (WLI) / AquaLogic).

CCP simplifies the production and management of custom-fit portals allowing you to function in a shared services environment and roll out of changes with minimal complexity and effort.

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