ZipBill™: Enhanced Electronic Bill Presentment and Payment (EBPP)
Increasing customer churn in the service industry has emphasised the need for delivering higher customer satisfaction. As a service provider, you want to take advantage of all avenues to delight your customer. Accurate and timely bills are an important ingredient in ensuring customer satisfaction. Read more |
In addition, today's customers prefer to see all their transactions and services consolidated into one bill, rather than receive multiple bills for different services.
With varied services being offered, flexible, customised online bill presentment poses a challenge to businesses. |
Highlights |
Lifetree's ZipBill™, an enhanced EBPP solution, enables you to offer customers the convenience of both online and offline bill delivery.
ZipBill™ is pre-integrated with @Billity™, Lifetree's core billing solution, as well as ZipCare™, a web based self care system. ZipBill™ can be easily interfaced with third party billing applications as well.
- Empowering the customer through comprehensive bill analysis
ZipBill™ allows your customers to perform an exhaustive parameter based analysis of their bills. Archived bills can also be viewed by user. By facilitating such a detailed view, you can delight your customers while reducing costs associated with queries from customers.
- Facilitates managing of corporate customers
In addition to facilitating group bill presentment and analysis, the ZipBill™ corporate edition module enables hierarchy definition, cost center management and usage analysis by category. This is useful for you to track and manage high yielding customer groups.
- Personalised bills - use of bill presentment interface for marketing purposes
The MIS reports generation facility in ZipBill™ provides detailed information of customer segments. You can then use the ZipAd module of ZipBill™ to launch targeted marketing campaigns to customer groups with high potential by insertion of ads into bills.
ZipBill™ supports multiple bill outputs and formats in multiple languages, giving you much-needed flexibility. For example, your customers can choose to receive bills and statements through e-mail or can view them on a website.
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