ZipCare™: Web-based self - care system

Today's customer is well informed, tech savvy and desires the ability to track and control her account. As a service provider, you realise that empowering your customers to self-manage accounts not only increases customer satisfaction but also makes your operations more cost effective.

A 24/7 web-based self-care solution helps you achieve both.

Use of Lifetree’s ZipCare™, a scalable, web-based self-care, system allows you to empower your customers to manage their own accounts, while keeping customer care costs within limits.

This self-care system can be set up with ease and the administration utility in the product allows you to introduce new tariff plans effortlessly.

ZipCare™ modules are comprehensive, ranging from customer enrollment to electronic bill presentment.

• Easy integration

ZipCare™ can be easily integrated with your existing back-end systems such as billing and CRM. Thus, the transition to self-care would be seamless and smooth.

• Reduced operational costs

By implementing Zipcare™, you provide 24/7 information accessibility for your customers. Not only that, they will also be able to conduct transactions such as changing service plans, and subscribing to new services. And all this, at no investment in additional support staff. Self-care thus means lower costs of operations for you.

• Empowering the end user

By putting account management in the hands of the customer, you hand over more control to your customer, thus increasing their satisfaction.

• Marketing opportunities

The high level of personalisation and interaction offered through self-care makes cross selling easier and effortless.

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