ZipCare™: Web-based self - care system

ZipCare™ For Communication Service Providers
CSPs have to deal with two important challenges - intense competition and demanding customers. One of the ways in which you can stand out in the crowded telecom marketplace is by offering 24/7, efficient, convenient and prompt customer care service.

With ZipCare™, you can empower your customers to manage their accounts online, thus ensuring satisfaction through prompt resolution of queries and requests. Your customers would have the freedom to activate / de-activate services and select tariff plans by themselves. They could also directly insert and track trouble tickets.

In today's web enabled world, Zipcare™ is the ideal self care solution.

ZipCare™ for Financial Services
As a financial services firm dealing with increasingly sophisticated and internet savvy customers, you need to satisfy the demands for real time information and quick problem resolution of your increasingly sophisticated and internet savvy customers. ZipCare™ from Lifetree helps you handle these challenges with ease and allows you to offer transaction facilities, customer account information and other value added services over the internet.

ZipCare™ provides comprehensive capabilities for account management, price plan migration, service provisioning and query reporting. The scope of services that can be offered by you is made wider by the following features:

• Ability to interface with the loyalty management module of the billing system.
• Ability to accept payments online as required through an interface with an external gateway of the Bank's choice.

ZipCare™ for Media and other Enterprises
Creating high customer satisfaction levels is a priority for any enterprise. At the same time, mounting customer service costs threaten to hit your bottom line. By using a self care solution such as Lifetree's ZipCare™, you can enable customers to manage their own accounts while keeping customer care costs within limits.

Zipcare™ can be appropriately configured to service internal as well as external customers. Employees and internal customers can log their problems and queries themselves, while external customers can, in addition, manage their accounts proactively.

ZipCare™ offers easy navigation and response time to queries is reduced drastically. It ensures real time information to customers, thereby reducing churn and increasing customer satisfaction levels.

Here are some benefits that accrue to your organisation by implementing Zipcare™-

• Efficient customer account management
• Real time information made available to customers
• Cross selling and up-selling opportunities